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Need a human? Email us for help with subscriptions, events, account issues, bugs, or feedback.
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Common Topics
Courtzy Pro and purchase restoration
Monthly subscription management
Find and cloud-backed event hosting
Friends, profiles, Elo, and notifications
Live sharing, spectating, and co-hosting
Listing, booking, and reviewing courts
Account and local-history deletion
Ads, tracking permission, and privacy choices
Reporting or blocking a Courtzy profile or listing
Frequently Asked Questions
Tap a question to expand its answer.
How do I restore Courtzy Pro?
Sign in to Courtzy, open Profile > Courtzy Pro or use Restore Purchases in Profile. Active Pro users can still open the Pro screen to review benefits; its purchase button says Courtzy Pro is active and is disabled. Tap Restore Purchases if your access is missing. The device must use the same Apple ID or Google account that made the purchase.
How do I cancel my monthly subscription?
Manage or cancel Courtzy Pro through your Apple ID subscriptions or Google Play subscriptions. Deleting Courtzy or deleting your Courtzy account does not cancel the store subscription.
Does my legacy lifetime purchase still work?
Yes. A previous Support the Developer lifetime purchase continues to grant Courtzy Pro. Use Restore Purchases while signed in if it is not recognized automatically.
Who can create a sanctioned event?
Sign in with Pro, then open Find > My Listings > List an Event. Sanctioned-event hosting has moved from Home to Find and remains cloud-backed. The existing benefit is expanded: publish for others to discover, set detailed event options, review join requests, invite Courtzy members and add guests without accounts. Open Play and Tournament Mode are both supported. Participating does not require Pro.
Where did Create Sanctioned Event go?
The feature is still included with Pro. It now lives at Find > My Listings > List an Event, with cloud-backed preparation and results, public discovery, join requests, more detailed settings and support for guests. Your existing events are not converted into public listings just by updating the app.
How do I find and join an event?
Sign in and open Find > Find Events. Filter by sport, country and time, open an event and tap Request to Join while requests are open. Supply your international phone number and confirm sharing it with the host in exchange for their number. The host must accept before you become a participant. Find browsing and participation do not require Pro. Shared web pages show event details, setup and participants, but joining happens in the mobile app.
What do I need to list an event?
Open Find > My Listings > List an Event with Pro. Add a title, description, host contact number, country, valid Google Maps link and schedule, then choose Open Play or Tournament, Singles or Doubles, courts and the available game settings. Review the public details and participants before publishing. The country suggestion uses your device timezone with Philippines as a fallback; check and correct it. It does not locate you using GPS or your public IP.
Who can see event participants and phone numbers?
A published event page can show participant names, Member or Guest labels and available Elo ratings to anyone, including web visitors without an account. The preview shows up to five; See more… opens the full list. Phone numbers are separate: the host can see numbers supplied with requests, and requesters who supply a number can see the host’s number. They are not published on the shared page unless you put them in public text yourself. Tell guests before adding them to a public event.
Can I cancel a request or try again after a decline?
Tap your pending request to cancel it. Cancelled or declined requests can be submitted again while the event accepts requests. Cancellation and decline retain the request record and contact numbers; they do not undo contact sharing. Being accepted previously does not reserve a place after you leave the roster.
Can guests join, and how does their Elo work?
Yes. The host can add guests during Event Preparation without creating accounts for them and assign an Elo tier. Guest ratings help balance or seed play; they are not online member ratings. Matches with a guest do not update member Elo. Members and guests appear in the participant list.
What does the Past filter show?
Past shows ended events you hosted or actually joined as a roster participant, including older or unlisted events when available. Invitations and pending requests alone do not qualify. Ended events have a clock badge. Unlist Event is not offered on ended event details; ending an event does not automatically remove an existing public page. Contact support about public event information you need help removing.
How do I manage, edit or unlist my event?
Open Find > My Listings, select the event and use Manage Event to open Event Preparation. Edit Listing updates its public details; Pending Requests lets the host accept or decline requests. On an eligible current event, Unlist Event removes its public listing without deleting its cloud event. Unlisting does not retract links or information someone already saved.
Does Courtzy handle event fees or venue bookings?
No event payments are processed by Courtzy. Confirm fees, refunds, venue arrangements and cancellations directly with the host. Listing an event does not reserve a court in Book. Report misleading event content to support with the event link; do not include private phone numbers unless needed to resolve your request.
How do push notifications work?
When you are signed in and allow notifications, Courtzy sends device push notifications for friend requests, accepted friend requests, event invitations, event join requests and host decisions. Tapping a notification opens the relevant in-app screen when supported. If you decline or later disable the permission in system settings, the same notifications still appear inside the app under Notifications. Signing out stops push notifications to that device.
What is Tournament Mode?
Tournament Mode is a kind of sanctioned event where matchups follow a bracket instead of the open-play rotation queue. Hosts choose Single Elimination, Double Elimination, Round Robin, or Hybrid Knockout (round-robin pools followed by a knockout stage), a match length of best-of-1, best-of-3, or best-of-5, and an optional third-place match. Entrants are seeded using member Elo or host-assigned guest Elo, doubles tournaments use fixed teams assigned during preparation, and the live bracket — including standings, series scores, and the champion — is visible to the host, co-hosts, spectators, and participants, and can be saved as an image.
How does live session sharing work?
A signed-in host can share a regular live session and receive a six-character spectator code. Spectators enter that code in Courtzy or open its shared courtzy.vercel.app link to follow the session in read-only mode, including a supported browser view. Older courtzy.netlify.app links remain supported. Co-host controls require sign-in in the mobile app.
What is a co-host code?
While sharing a session, the host can switch on Co-hosting to get a second code. Signed-in users who join with a co-host code get the same session controls as the host — recording scores, managing the queue and bench, and ending the session — with changes synced live to everyone. Only the host can share the session or manage its codes, and the host can revoke co-host access at any time by turning co-hosting off or stopping sharing.
How do I list a court for booking?
Sign in, open the Book tab, go to My Courts, and tap to list a court. Enter the location name, sport, number of courts, hourly rate, address and Google Maps link, the opening hours for each day, amenities, an optional description, and at least one contact detail (phone, email, or link) so players can reach you. Listing a court does not require Courtzy Pro.
Why does my new listing say “In Review,” and when does it go live?
New court listings are reviewed by the Courtzy team before they appear to other players, to help keep the marketplace legitimate. Your listing stays visible to you under My Courts while it is in review, and you get a notification once it is approved and live — or declined with a reason you can address.
If I edit an approved listing, does it go back to review?
Yes. Your current listing stays live with its existing details, and the changes you submit are reviewed before they replace it. You will be notified once the changes are approved and applied. This keeps a listing from being changed into something misleading after approval.
How do I book a court, and how is payment handled?
In the Book tab, open a listing, pick the courts and hours you want, add a contact detail so the owner can reach you, and send a request. The owner confirms or declines it, and you are notified either way. Courtzy does not process payments for court time — any payment or arrangement is made directly between you and the court owner, outside the app, using the contact details on the listing.
Who can see my contact details?
The contact details you publish on a court listing are shown to signed-in Courtzy users browsing the Book area so they can reach you about a booking. When you request a booking, the contact detail you enter is shown to that court's owner so they can confirm it. Only publish contact information you are comfortable sharing.
How do I report a court listing?
Open the listing and use Report to flag it as, for example, non-existent, misleading, a duplicate, a scam, impersonation, or inappropriate. Reports are reviewed, and a listing reported by several different users is automatically hidden pending review. You can also report or block the owner from their profile.
What happens to my listings and bookings if I delete my account?
Deleting your account removes your Find listings, their public participant lists and host contacts, and join requests you submitted or received as host. It removes your court listings and the bookings and holds on them, the booking requests you made on other courts (including the notes and contact detail they carried), and your booking-reputation record, along with your profile data. Deleting your account does not cancel a Courtzy Pro subscription.
Why did my Elo not change after a session?
Elo updates require an eligible session, including the current minimum duration, completed matches, and linked Courtzy users for every match participant. The host must end the session for Elo to be applied.
How do I delete my session history or account?
From Home > Session History, long-press a normal session to delete it. To delete your signed-in Courtzy account, open Profile and use Delete Account. Account deletion does not cancel Courtzy Pro.
How do I change my advertising privacy choice?
On iOS and iPadOS, manage Courtzy's tracking permission in Apple Settings after responding to the App Tracking Transparency prompt. When available for your region, you can also open Profile > About Courtzy > Ad Privacy Choices to review or update regional advertising consent preferences. Courtzy still works if tracking permission is denied.
Why does Courtzy ask for tracking permission?
Courtzy uses Google AdMob to show ads to non-Pro users. Allowing tracking lets the Google Mobile Ads SDK use the device advertising identifier to show more relevant (personalized) ads and measure ad performance. Courtzy does not share Courtzy profile, friend, session, score, or event content with AdMob for ad targeting. If you decline, Courtzy still works and ads are shown as non-personalized or limited ads. Apple requires the App Tracking Transparency prompt for that permission on iOS and iPadOS.
How do I report or block a player profile?
Open the player profile from the Leaderboard, then use Report to submit details to Courtzy support or Block to hide that player from your account's leaderboard, search, friend requests, and event notifications. You can unblock players later from Profile > Blocked Players.
Purchase Help
If an active subscription or legacy lifetime purchase still does not unlock Pro after restoration, email support with your platform, approximate purchase date, and store receipt or order number. Do not email payment-card details.
Live Sharing and Events
You must be signed in to host a shared live session. Courtzy Pro is also required to create a sanctioned event, in either Open Play or Tournament Mode. Spectators can join a shared regular session with its current six-character spectator code, and signed-in users can join with a co-host code to help run the session. Accept invitations from Notifications or a supported invitation link, or request to join a public event from Find. A public event link opens a read-only listing on the web; open it in Courtzy to request to join. Session and event links shared from the app open Courtzy directly when it is installed. In Tournament Mode, matchups, seeding, and results follow the chosen bracket format rather than the rotation queue.
Court Booking
The Book tab lets signed-in users list courts for rent and request to book courts listed by others; a Courtzy Pro subscription is not required. New listings and edits to approved listings are reviewed before they go live. To book, open a listing, choose the courts and hours, add a contact detail, and send a request for the owner to confirm or decline. Courtzy does not process payments for court time — payment and other arrangements happen directly between the booker and the owner, outside the app, using the listing's contact details. Report a fake or misleading listing from the listing screen, or report or block a user from their profile.
Account and Data Help
From Home > Session History, long-press a normal session to delete it. Delete your signed-in Courtzy account from Profile. Deleting your account also removes your Find listings, public participant projections, organizer contacts and join requests you submitted or received as host, as well as your court listings, the bookings you made and your booking-reputation record. Shared event history involving other users may remain; see the Privacy Policy. For questions about remaining online data after deletion, email support from the address associated with the account when possible.
Ads and Tracking Help
Courtzy Pro removes ads. Non-Pro users may see Google AdMob ads on supported native platforms. On iOS and iPadOS, the Apple tracking permission setting controls whether Courtzy can allow access to the device advertising identifier for personalized ads and ad measurement; declining shows non-personalized or limited ads instead. Regional Ad Privacy Choices, when shown, are separate advertising consent controls and do not override the Apple tracking permission setting.